Business Dining Etiquette: Where Business and Social Skills Meet

Mercedes Alfaro is an author, speaker, coach and seminar leader who speaks on topics including business and international etiquette, business communication, presentation skills, women leadership issues and diversity sensitivity. Through her writings, speaking and national network, she has brought her message to countless organizations including, Abbott Laboratories, AT&T, UPS, and Johnson & Johnson. She is the author of most recently, "Business Dining Etiquette: Where Business and Social Skills Meet."
Mercedes Alfaro is President and Founder of First Impression Management, Inc. She spent two decades working for IBM (including management, project management, customer service and training) prior to becoming an author and speaker. She also traveled internationally representing IBM in European and Latin American countries.

Ms. Alfaro injects her training with real-life applications that have consistently earned her excellent feedback and increasing success with her clients. Ms. Alfaro is a member of the National Speakers Association, has published articles in numerous business publications and has appeared as an expert etiquette advisor on various television networks including: ABC, CBS, UPN, FOX and prime TV SHOWTIME. Ms. Alfaro has also been quoted as an expert in business etiquette in articles published by the following national newspapers: The New York Times, the Chicago Tribune, the Los Angeles Daily News, the Atlanta Journal-Constitution, the Miami-Herald and USA Today.