Engage, Communicate, Succeed: How to Better Engage, Communicate & Succeed With Your Customer

This book delves into the nuances of engaging the disengaged, both in personal and professional settings. It covers the importance of understanding others, highlights techniques for deeper connection, and emphasizes looking beyond superficial results. It explores customer service principles, emphasizing customer satisfaction's impact on business and personal growth. The book also guides structuring creativity, improving public speaking and leadership skills, and teaches methods to attract wealth and happiness. Each chapter offers distinct strategies for personal development and fostering meaningful relationships.

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About

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About the Author: Santhanaram Jayaram
Santhanaram Jayaram is a Business Communication Coach & speaker with an MBA in International Business who strongly believes in his mission of H.O.P.E , Helping Other People Effectively. Ram has conceptualized a program "C.O.D.E.W.O.R.D for success". To know more about the author, visit http://www.ramitup.com

Achieving numerous speaking awards and the Outstanding Individual Suggestion Award in the Public sector, Ram, with a diverse industry experience, injects creativity and humour to his workshops thru simple pointers and illustrations.

Ram is a Master Neuro-Linguistic Psychology (MNLP) Practitioner, as awarded by the American Board of Neuro- Linguistic Psychology and Enneagram Spectrum Certified.

Ram has also qualified for the Million Dollar Round Table in 2005, 2006 & 2007 in sales of financial instruments that allows him to enrich his participants with the sales & customer service psychology.

Some of the companies facilitated by Ram are, McDonalds, Leisure Group Sentosa, Singapore Zoo, Jurong Bird Park, Mustafa Shopping Centre, People Association, Cleaning Express, Hemochrom(Mumbai), Eventus ,Gallery Hotel, F1, Ascott Group, Singapore Police Force, Singapore Press Holdings,Delta Airlines, PICO Art,Grant Thorton, Cheers stores, NTUC membership sales etc.

He was the Lead Actor of a Local Singapore Movie - Kallang Roar, starring in over 50 over productions from TV commercials, Advertisements, TV Sitcoms, Hosting, and Interactive Training Programs.

Ram is a committee member at the Association of Professional Trainers Singapore, member of the Association of Comic Artist Singapore. A Professional Member at the Asia Professional Speakers Singapore and a member of the International Coaching Federation. Ram is the current director of Delta Story Pte Ltd (Market research & Market communication), Inspired Life Academy Pte Ltd (Training & Consultancy) and 2be3 Consultancy (Coaching & Consultancy).
Chapter 1 is about actively engaging the disengaged part 1. The key to a successful relationship is not only to be clear of the task and communicating it but taking the time to understand others. In this unit we discuss about the art and the science of employee engagement and about the customer engagement through service recovery.

Chapter 2 is a continuation of actively engaging the disengaged. The key to a successful relationship is not only to be clear of the task and communicating it but taking the time to understand others. In this unit we discuss about look at the root (thought), not at the Fruit (results), getting to know people much better and questioning techniques to gain control.

Chapter 3 is about customer is king. All of us serve customers in one way or the other. Some of us deal with the customers directly. Some of use relate to customers by being part of a long chain. If we are unable to satisfy customers, not only does it damage our jobs and our businesses, but it also affects as internally as a person. In this chapter, we will study about knowing the 4 As in customer loyalty, the buying process used by the consumers and the seven points to develop our personality for customer service.

Chapter 4 is about giving some structure to creativity. Creativity is a huge resource. However, creativity can be problematic if we do not structure it. In this chapter, we will learn how to structure our creativity by using the following techniques of brainstorming, defining our goals and listing the obstacles.

Chapter 5 is about public speaking and leadership. In this chapter you will learn how to impact with an impression - Organize the change in your speech, the five dynamic thoughts to engage your audience and the seven tools that would help you achieve the desired Effect -- Leadership.

Chapter 6 is about how to be rich and happy. In this chapter you will learn how to energize the magnet that attracts money and how to switch on your happiness button.

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Available in the following formats: .epub, .pdf, .mobi

Price: $0.99 USD

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