The Pinwheel

"Spin your way to exceptional customer service with 'The Pinwheel' by Steve Church and Terry Cain. Using the metaphor of a childhood toy, this book uncovers the essence of great customer service and its impact on business: enhancing employee engagement, securing repeat customers, and driving profit. Despite challenges like social media and cost pressures, learn strategies to motivate every employee toward service excellence. Discover how aligning every 'vane' can propel your business forward."

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About

Remember that colorful childhood toy that spins? Each vane of a pinwheel looks the same and catches the same wind, spinning the wheel around. If one vane is damaged, the pinwheel slows down or stops. Many think of the pinwheel as a childhood diversion, but when you envision it as a metaphor for delivering great customer service, it means much more. In this book, Steve Church and Terry Cain define great customer service and explain how it increases employee engagement, boosts repeat business, and drives greater profitability. Delivering it, however, can be daunting – especially in a changing business environment where social media influences buyers. There are also pressures to reduce costs while providing employees with purpose and meaning. Those challenges, however, should not stop you from plotting a path toward customer service excellence. Help every employee understand the importance of great customer service and his or her role in delivering it with The Pinwheel.

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Available in the following formats: .epub, .mobi

Price: $3.99 USD

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